Finding The Better Way for Your Business …
Can be as simple as checking your organization’s Vital Signs

Consider New England Mentor’s
Vital Signs - Business Diagnostic Program

Program Objectives
The objective of this program is to provide a comprehensive evaluation of the key performance components of your company. Its goal is to verify those areas where the business is operating effectively and successfully as well as identify key points where performance needs to be enhanced.

Program Components
Our evaluation will perform each of the following tasks in order to provide the type of broad overview that will address the major components of performance for the business:

• Three-Year Financial Analysis - We will compare the last three years income statement and balance sheet performance to experience demonstrated for similar businesses. We will identify critical areas where the business compares favorably or unfavorably to accepted standards, setting the stage for ROI benchmarks for change implementation.
  
• Revenue and expense comparisons over the three year period
• Best Demonstrated Performance Evaluation - “Putting it all together”
• Liquidity, Debt Position, Capitalization and other Balance Sheet analyses
• Establish profit improvement focus
  
• Organizational Analysis - We will conduct confidential employee interviews to gauge the attitude, motivation, and operations perspective of the employees. The objective is to look at the business through the eyes of the front line employees and obtain the perspective on their performance that can only be obtained by an independent and confidential third party.
  
  • Clear understanding of how the employees perceive their jobs and expectations
  • Clear appreciation for how the employees understand company goals
  • Perspectives never available directly to the owner/managers
  • Are the right people in the right jobs?
    
• Operations Flow Analysis - We will conduct a detailed review of the activities and operations used to administer the business. This overview will involve customer service, pricing programs, inventory control, purchasing, order processing control, labor scheduling, production operations, accounting functions, and other operations that we deem essential to a clear presentation.
  
  • How we get our product out the door, from order to collection
  • Where are the efficiencies and inefficiencies.
  • Where can change be implemented most effectively
  • Do our systems allow us to achieve our goals?
    
• Sales & Marketing Evaluation - We will evaluate the market focus and the process by which the business promotes itself, including advertising, networking relationships, pricing programs, and other tools and will endeavor to provide recommendations for enhancing these programs.
  
  • What is the message we are trying to tell our customers?
  • Is our message consistent with our goals?
  • Measure the effectiveness of our promotional tools
  • Measure the cost effectiveness of our promotional tools
    
• Management Report Card - We will test the skills and capabilities of key personnel, including owner-managers to operate the business effectively toward the achievement of professional and business goals.
  
  • Leadership skills
  • Clarity of purpose
  • Effective example
  • Interpersonal skills

Project Operations

Two to four days of on-site review and analysis of the business

Confidential interviews with all key employees

Detailed financial and operations analysis

In-depth marketing review

Comprehensive Report of Review Results

Personal presentation of review findings

Candid recommendations for performance improvement

Detailed and specific implementation agenda.

Results Guaranteed

Guaranteed Confidentiality

Affordable Fee – tailored to the organization’s size and complexity

Money back guarantee

Typical 3-to-1 return on Investment (ROI)

The New England Mentor Vital Signs Business Diagnostic Program is an incredibly cost effective approach to obtaining a totally independent yet comprehensive perspective on your business, one that cannot be obtained from your CPA, your business attorney, your senior employees, or your network of associates, vendors, and competitors.

As with all New England Mentor services, the Vital Signs Program is ideal for:

• Mature, successful and profitable businesses that recognize the need for a periodic independent and objective “pulse check”
• Expanding enterprises where the “growth pains” require a fresh perspective.
• Declining or retrenching organizations where “the way we always did it” simply no longer applies.
• Any enterprise that is experiencing performance “pain” but where management is not confident of its diagnosis or is unclear as to its cure.