| The
Better Way …
What
is A Core Business Process?
Fundamental
core business processes are the basic routines, systems and procedures
by which you conduct your business. They are the day-to-day “stuff”
that you do in each of the vital (if not sometimes mundane) functions
of your business. Consider some examples:
Sales
& Marketing
The
Core Process - involves taking strategy and tactics
to action, and administering the tools and routines that steer the
human, financial, and physical resources toward company goals:
- Construction
Bid Control
- Contact
Management
-
Call reporting
-
Marketing program implementation
-
Sales meeting structure & agenda
- Customer
service support operations
-
Inventory management for order fulfillment
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- Order
processing
-
Pricing matrices
-
Collateral materials
-
Telemarketing scripts and procedures
-
Order forms
-
Commission policies
-
Customer payment terms, credit & collection programs.
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Operations
Management
The
Core Process –
involves taking strategy and tactics to action in the front lines
where you get things done for your customers
- Purchasing
system
-
Work order processes
-
Change order systems
-
Labor scheduling
-
Job assignment
-
Labor recording
-
Product labeling
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- Tool
control
-
Vehicle& Facility control
-
Quality control systems
-
Staffing levels, task assignment,
- Paper
flow
-
Return Authorizations
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Organizational
Development
The
Core Process
– Takes strategy and tactics to action with your most important
resource and how you assure effective interaction of people, procedures,
and processes:
- New
employee Orientation agenda
-
Job function delineation
-
Reporting systems
-
Performance review and Compensation systems
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- Meeting
structure and agenda
-
Accountability mechanisms
-
Organization structure dymanics
-
Job descriptions
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Financial
Management
The
Core Process – Takes strategy and tactics to action to control
the process by the numbers:
- General
accountings systems structure
- Operating
budgets
- Job
cost system implementation
- Operations-accounting
interface
- Billing
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- Purchasing
-
Labor controls
-
Credit & collection
-
Performance reporting
-
Financing programs
- Product
costing.
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Optimizing
The Process Revitalization through the Independent Initiative –
What we do for you!
Someone
in the business, quite often the owner or senior executive must
“roll up the sleeves” and translate business objectives
and strategies into fundamental operating processes. Yet the scope
and priority of change definition, development and implementation
are consistently challenged by internal subjectivity, focus,
time management, and the competing demands of day-to-day
ongoing operations. New
England Mentor provides the hands-on,
independent, and focused perspective to redesign, establish,
and implement fundamental business processes. We roll-up
our sleeves to:
- Understand
management objectives, evaluate the current workflows, job functions,
and personnel
-
Redefine processes to maximize efficiency, optimize resource utilization,
control costs, and achieve management goals.
-
Assure effective integration of each focus area with financial,
technological, accounting, marketing, human resource, and other
essential business components.
-
Train personnel, implement systems, and adapt processes to on
going business needs.
New
England Mentor provides the impetus
for change, the sense of urgency, and
devoted attention to process change, that are often
absent from such initiatives when internal managers and staff attempt
such efforts, while continuing to address the day to day business
demands. We get it done!
Cost/Benefit
New
England Mentor’s programs are all custom tailored to the unique
and specific needs of each client. There are no canned programs
or stock solutions. Programs typical generate financial results
for clients at five to ten times the program cost. Clients always
know where they stand and remain consistently in control of project
pace and scope.
What
types of business benefit by Process Revitalization?
Essentially
ALL types! New England Mentor’s
clients represent a cross section of enterprises in every stage
of development:
- Mature,
successful and profitable businesses that
recognize that by continuously “sharpening their pencil”
they give themselves the edge in remaining competitive and profitable.
- Growing
enterprises where dramatic expansion has outpaced
the evolution of their operations infrastructure.
- Declining
or retrenching organizations
with an essential need to do more with less.
- Any
enterprise that might be considering a new
market focus, addition of a new division or product line, a change
in ownership, management structure, banking relationship, adding
or closing a business location, a merger or other significant
strategic redirection that will have an impact on operations workflow.
- Any
enterprise
where business as usual isn’t generating results as usual.
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