New England Mentor...
Implementing answers
from strategic plan to operational impact.




New England Mentor, LLC
PO Box 95
Bolton, MA 01740

Phone: 978-779-9882

The Better Way …
What is A Core Business Process?

Fundamental core business processes are the basic routines, systems and procedures by which you conduct your business. They are the day-to-day “stuff” that you do in each of the vital (if not sometimes mundane) functions of your business. Consider some examples:

Sales & Marketing

The Core Process - involves taking strategy and tactics to action, and administering the tools and routines that steer the human, financial, and physical resources toward company goals:

  • Construction Bid Control
  • Contact Management
  • Call reporting
  • Marketing program implementation
  • Sales meeting structure & agenda
  • Customer service support operations
  • Inventory management for order fulfillment
  • Order processing
  • Pricing matrices
  • Collateral materials
  • Telemarketing scripts and procedures
  • Order forms
  • Commission policies
  • Customer payment terms, credit & collection programs.

Operations Management

The Core Process – involves taking strategy and tactics to action in the front lines where you get things done for your customers

  • Purchasing system
  • Work order processes
  • Change order systems
  • Labor scheduling
  • Job assignment
  • Labor recording
  • Product labeling
  • Tool control
  • Vehicle& Facility control
  • Quality control systems
  • Staffing levels, task assignment,
  • Paper flow
  • Return Authorizations

 

Organizational Development

The Core Process – Takes strategy and tactics to action with your most important resource and how you assure effective interaction of people, procedures, and processes:

  • New employee Orientation agenda
  • Job function delineation
  • Reporting systems
  • Performance review and Compensation systems
  • Meeting structure and agenda
  • Accountability mechanisms
  • Organization structure dymanics
  • Job descriptions

Financial Management

The Core Process – Takes strategy and tactics to action to control the process by the numbers:

  • General accountings systems structure
  • Operating budgets
  • Job cost system implementation
  • Operations-accounting interface
  • Billing
  • Purchasing
  • Labor controls
  • Credit & collection
  • Performance reporting
  • Financing programs
  • Product costing.

Optimizing The Process Revitalization through the Independent Initiative – What we do for you!

Someone in the business, quite often the owner or senior executive must “roll up the sleeves” and translate business objectives and strategies into fundamental operating processes. Yet the scope and priority of change definition, development and implementation are consistently challenged by internal subjectivity, focus, time management, and the competing demands of day-to-day ongoing operations. New England Mentor provides the hands-on, independent, and focused perspective to redesign, establish, and implement fundamental business processes. We roll-up our sleeves to:

  • Understand management objectives, evaluate the current workflows, job functions, and personnel
  • Redefine processes to maximize efficiency, optimize resource utilization, control costs, and achieve management goals.
  • Assure effective integration of each focus area with financial, technological, accounting, marketing, human resource, and other essential business components.
  • Train personnel, implement systems, and adapt processes to on going business needs.

New England Mentor provides the impetus for change, the sense of urgency, and devoted attention to process change, that are often absent from such initiatives when internal managers and staff attempt such efforts, while continuing to address the day to day business demands. We get it done!

Cost/Benefit

New England Mentor’s programs are all custom tailored to the unique and specific needs of each client. There are no canned programs or stock solutions. Programs typical generate financial results for clients at five to ten times the program cost. Clients always know where they stand and remain consistently in control of project pace and scope.

What types of business benefit by Process Revitalization?

Essentially ALL types! New England Mentor’s clients represent a cross section of enterprises in every stage of development:

  • Mature, successful and profitable businesses that recognize that by continuously “sharpening their pencil” they give themselves the edge in remaining competitive and profitable.
  • Growing enterprises where dramatic expansion has outpaced the evolution of their operations infrastructure.
  • Declining or retrenching organizations with an essential need to do more with less.
  • Any enterprise that might be considering a new market focus, addition of a new division or product line, a change in ownership, management structure, banking relationship, adding or closing a business location, a merger or other significant strategic redirection that will have an impact on operations workflow.
  • Any enterprise where business as usual isn’t generating results as usual.

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