New England Mentor helps businesses earn high profits, improve efficiency, and provide increased satisfaction and reward to business owners/managers by attacking business challenges at their roots: fundamental operating processes.

Why address The Process?
Sooner or later, reactions to market changes, the pursuit of growth objectives, upsizing, downsizing, all must work their way into the fundamental core operations and tasks of the business, and it is there where profits are made or lost:

Whatever the problem, challenge, pain, crisis or opportunity with which your company is faced, at some point it comes down to what people do and how they do it!

• What are the Goals that you want to achieve in your business?
• How do these goal translate into concrete business Strategies?
• What are the implications of these strategies on Target Market, and Product Profile, (that is, price, cost, margins, diversity/product line depth, etc.)
• Given these targets how does your enterprise optimize the Efficiency Opportunities in the Order Production/Job Completion Process?
• How are Materials obtained, Labor managed, and Outside Services contracted?
• How are the often-limited physical, financial and human Resources Balanced with often-competing customer/project demands?
• What Tasks and Functions are assigned to specific Employees in the organization?
• What tools are used to measure ongoing performance versus targets, to determine profitability, and to address changes and priority shifts?

How does the product (or service) get out the door, on time, within specifications and quality requirements, and within budget.

We work directly with the people, workflows, paper flows, and automated routines in virtually any type of commercial enterprise to determine What Works, and What Doesn’t.

New England Mentor’s involvement in your business is as comprehensive as it needs to be:

• We work with You, the Business Owner, your Senior Managers, and your other outside advisors such as your CPA, Business Attorney, Executive Advisor or Coach to clarify and define the goals and set the strategies. Where these other advisors have already formulated the plan, we assure that it becomes translated into operational tactics.
• We assure that these strategies are quantified into real, concrete, and detailed Financial Plans – specified from big picture capital issues to the last nut and bolt in your expense detail, from the senior functional leadership in your organization to the last accounting clerk, laborer and truck driver. Here again where internal personnel (your CFO or Controller) or outside advisors have established the financial plan, we assure that dollar values, benchmarks, and cost parameters have been set for critical operational and process areas.
• We work with management, administrative, sales and operations personnel to align the full scope of physical, financial, and human resources into the most efficient and effective fully functioning unit, with clear definitions of each step in the process, each task to perform, with all options, decision points, and alternatives considered.
• We present, we implement, we train and we follow-up to assure consistency, effectiveness, and responsiveness to changing situations. Either through your existing resources or through training and organizational development talent at our disposal, we assure that your staff is involved and "on board" with programs developed.

Whether the client need is a broad-based and comprehensive process revitalization or a focused departmental, functional, or other narrow initiative, New England Mentor has the flexibility and focus to develop and implement cost effective process solutions.

Examples of our Process Focus…

• Refined Inventory Control Process for Building 19, Inc, Hingham, Ma
• Production Flow Procedures for newly automated plant operations at Cambridge Packing Co., Boston, MA
• Labor, Materials and Tool Control Routines for The Longden Company, Hudson MA
• Cash Processing Efficiencies for Building 19, Inc, Hingham MA
• Delivery Route Profitability Analysis for Fowler Express Co., Easton, MA
• Purchasing & Labor Controls for A&A Window Products Inc., Malden, MA
• Production Control Initiatives for PRM Concrete Co, Pawtucket RI
• Credit & Collection Control Systems for Cirelli Foods, Inc., Brockton, MA
• Revamped Scheduling & Recall Systems for the KidCareDental practice, Stoughton, MA.